These Terms of Service cover your use of the No Problemo Movers website and the moving services we provide. By requesting a quote or booking a move with us, you agree to the terms below.
Estimates and Binding Quotes
Any price we publish on this site or quote over the phone is an estimate until we have seen your home in person or by video. After a walkthrough we issue a written flat-rate estimate, as Virginia requires for household-goods moves. A flat-rate quote that you accept is binding for the goods and services it describes. If the job changes on move day, for example you add items, change the address, or ask for work the quote did not cover, the price may be adjusted to match the actual work, and we will tell you before we proceed.
Deposit and Cancellation
A $150 deposit reserves your date and your crew, and it is credited toward your final balance. If you need to cancel or reschedule, let us know as early as you can so we can free up the crew for someone else; deposit handling for cancellations is explained at the time of booking.
Liability and Valuation
Our standard liability is released value at $0.60 per pound per item, which is included at no extra cost. You may instead choose full-value protection, which covers the repair or replacement value of your items, for an added charge agreed in advance. We carry cargo coverage up to $1,000,000 per shipment. Claims must be reported promptly and in writing.
Governing Law
These terms are governed by the laws of the Commonwealth of Virginia. Questions? Call (888) 711-4778 or email [email protected].